• Keep wick centered and trimmed to ¼’’ at all times
• Burn candle within sight at all times
• Keep out of the reach of children and pets
• Never burn a candle on or near anything that can catch fire
• Remove all packaging before burning
• Place on temperature safe surface to avoid heat damage
• Keep away from drafts
• Keep wax pool free of debris
• Do not burn candles for more than 4 hours at a time
• Discontinue use when ¼’’ of wax remains
• Do not use water or any other liquid to extinguish your candle 

100% Satisfaction Guarantee

At Nala Candles, we strive to ensure you are completely delighted with your purchase. If for any reason you are not 100% satisfied, we offer a refund or replacement within 30 days of your delivery date, excluding return shipping and handling charges. To be eligible, return items must be in resalable condition and securely wrapped in their original packaging or equivalent to prevent damage during transit.

Damages

If you receive a damaged item, please contact us at nalacandleco@yahoo.com within 7 days of delivery. Be sure to include your order number and a clear picture of the damage that shows both the product box and the shipping label. Our Customer Care team will respond within 48 hours to assist with a refund or replacement.

Exchanges

To initiate an exchange, please notify us within 7 days of the delivery date. Exchanges must be completed and returned within 30 business days from the tracking number date, excluding shipping and handling charges. Returned items must be in resalable condition and securely packaged to avoid damage.